Shipping policy
Shipping Policy
Last updated: February 25, 2026
Thank you for shopping with PurePaws Market. Below is our shipping policy outlining how and when orders are processed and delivered.
Order Processing
All orders are processed within 1β3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been processed, you will receive a notification with tracking information when your order ships.
Please note that processing times may be extended during high-volume periods, promotions, or holidays.
Shipping & Fulfillment
To offer a wide selection of high-quality pet products at competitive prices, PurePaws Market works with trusted domestic and international suppliers and fulfillment centers.
Depending on the product and availability, your order may be shipped from one of our global warehouses.
Shipping Times
Estimated delivery times are as follows:
- United States: 7β15 business days
- International Orders: 10β25 business days (depending on destination)
These timeframes are estimates and may vary due to factors outside our control, such as customs delays, carrier issues, or unforeseen circumstances.
Shipping Costs
Shipping costs are calculated and displayed at checkout. Any applicable shipping fees will be clearly shown before you complete your purchase.
Tracking Information
Once your order has shipped, you will receive an email containing your tracking number.
Please allow 24β72 hours for tracking updates to appear after shipment.
Delays
PurePaws Market is not responsible for shipping delays caused by:
- Carrier disruptions
- Customs processing
- Incorrect or incomplete shipping addresses
- Weather conditions or natural events
If your order is significantly delayed, please contact us and we will do our best to assist.
Incorrect Address Disclaimer
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, reshipping fees may apply.
Lost or Stolen Packages
PurePaws Market is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you believe your package has been lost in transit, please contact us and we will assist you in filing a claim with the carrier where applicable.
Customs, Duties, and Taxes (International Orders)
Customs fees, import duties, and taxes may apply to international orders. These charges are determined by your local customs authority and are the responsibility of the customer.
Contact
If you have any questions about shipping or your order, please contact us at: